Oneal Brown
505 Independence Dr
Jonesboro, GA 30238
Mobile (678) 480-7324
E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.bomaniitservices.com
OBJECTIVE
To obtain a position as an IT Technician
HIGHLIGHT OF QUALIFICATIONS
• Over 6 Years of IT experience as Owner and Technician of Bomani’s IT Service & Consultation.
• Completed 3 years towards a Bachelor of Science Degree in Professional Aeronautics at Embry Riddle Aeronautical University.
• Possess FAA AIRFRAME AND POWERPLANT TECHNICIAN CERTIFICATION.
• Self-motivated team player, positive, dependable, hard worker with initiative and detail oriented.
• Professionally assertive and persistent in pursuit of company and client goals and objectives.
• Solid interpersonal and communication skills in building key alliances and partnerships to ignite sales performance and enhance company visibility.
• Demonstrated the ability to integrate computer skills, customer support experience, and related education to exceed technical, business and customer requirement.
EMPLOYMENT & EXPERIENCE
Feb 2005 – Present: IT Technician - Bomani’s IT Service & Training Center
• Performed PC Service & Training on Desktops & Laptops at my office, client’s home or office.
• Experience in Computer maintenance on Laptops and Desktops both residential and business.
• Proficient in Building new computers and rebuilding older ones to new specifications.
• Provide technical assistance to computer users via telephone, e-mail and remote access.
• Performed various tasks necessary to inspect, troubleshoot and repair computer systems.
• Conduct computer training classes both on Software and Hardware.
• Set up Wireless network systems including networking computers and printers.
• Knowledgeable on Laptop repairs including LCD replacement.
• Maintain computer systems against threat by using various maintenance programs.
• Provide professional web development and graphics design services.
• Performed various services in Data transfer, Back up, Video editing, Computer internal & external cleaning, CD and DVD burning.
Dec 2007- Jan 2009: Technical Support Representative - Warranty Corporation of America
Provide customer with technical support via phone to callers utilizing appropriate troubleshooting methods and procedures to either assist the customer with an immediate correction of the problem or determine the process necessary to reach a resolution.
Maintains a sense of urgency in resolving customer issues and identifies the root cause of the issues. Troubleshoot hardware related problem striving for a break to fix.
Where break/fix is not possible, determine whether a part and or Technician are necessary for an in-house repair or should the unit be replaced.
Enters all customer correspondence and details in Call Center software.
Escalates critical issues and assigns activities to other Technical Support Representatives via
the Call Center software (Win Waca & Wise Database).
Complete processing of claims for parts and service and Service Technician.
Maintain all manual record keeping necessary in addition to ensuring detailed entry of all claims into the Win Waca & Wise Database.
SOFTWARE EXPERIENCE
Microsoft Office 2000-2010 including Word, Power Points, Excel, Outlook and Publisher
Microsoft Windows Operating Systems: 2000, XP, Vista and 7
Graphics: Adobe Creative Suite 3-5 Photoshop & Fireworks
Maintenance Programs: various Anti-Virus & Spyware removers
Video Editing & multimedia softwares: Nero 7-10, Ulead DVD Movie Factory 4-6, Adobe Premier, Encore & Soundbooth.
WEBDESIGN EXPERIENCE
Joomla Content Management System
www.africafortheafricans.org
www.oneafricaghana.com
www.akomainternationalacademy.com
EDUCATION AND TRAINING
05-06 – 05-07: Comp TIA A+ 2003 Core & OS computer course Quick Cert, Specialized Solution, Inc
10-01 – 12-06: Professional Aeronautics Bachelor Degree Major Embry Riddle Aeronautical University
09-01 – Canadair Regional Jet 200 Familiarization Course Atlantic Southeast Airlines
08-00 – 05-25-01: Aviation Maintenance Technician School Tidewater Tech Aviation
03-00 – Leadership School United States Navy
03-96 – 06-96: Aviation Powerplant Maintenance School United States Navy
09-91 – 06-95: Electronic Installation and Practice Training Transit Tech High School
OTHER EMPLOYMENT
08-01 – 11-06: Aircraft Technician Atlantic Southeast Airlines
01-96 – 08-01: Aircraft Technician United States Navy Active Duty & Reserve
