Oneal Brown
988 Ohara Drive
Jonesboro, GA 30236
Mobile (404) 931-9429
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Website: www.bomaniitservices.com
OBJECTIVE: To obtain a position as an IT Engineer/Technician where I can use my diverse technical skills and background to enhance the company’s goals and objectives.
Professional Certifications/Licenses
- Comp TIA A+, Network+ and Security+ IT Technician # COMP001020588412
- FAA Airframe and Power Plant Aircraft Technician # 3170146
- FCC GROL Electronics Technician # 0022682363
HIGHLIGHT OF QUALIFICATIONS
- 17 Years IT experience as Owner and IT Technician of Bomani’s IT Service & Consultation.
- Completed the Comp TIA A+, Network+ and Security+ IT Technician course.
- Completed 3 1/2 years towards a Bachelor of Science Degree in Professional Aeronautics at Embry Riddle Aeronautical University.
- Completed the FCC GROL Electronics Technician Course at Aerotech of Atlanta.
- Self-motivated team player, positive, dependable, hard worker with initiative and detail oriented.
- Professionally assertive and persistent in pursuit of company and client goals and objectives.
- Solid interpersonal and communication skills in building key alliances and partnerships to ignite sales performance and enhance company visibility.
- Demonstrated the ability to integrate information technology skills, customer support experience, and related education to exceed technical, business and customer requirement.
IT EMPLOYMENT & EXPERIENCE
Feb 2005 – Present: IT Technician - Bomani’s IT Service & Consultation
- Performed PC Service & Training on Desktops/Laptops at my office, client’s home or office.
- Experience in setting up networks including routers, switches, cables and phone systems.
- Proficient in Building new computers and rebuilding older ones to new specifications.
- Provide technical assistance to computer users via telephone, email, video, remote and onsite.
- Performed various tasks necessary to inspect, troubleshoot and repair computer systems.
- Conduct computer training classes both on Software and Hardware.
- Set up Wireless network systems including networking computers and printers.
- Knowledgeable on Laptop repairs including LCD and motherboard replacement.
- Maintain computer systems against threat by using various maintenance programs.
- Performed various services in data recovery, migration and general PC system back up.
- Conduct evaluations of IT systems for compliance with Corporate Information Security policies.
- Provide technical expertise and advice on all areas of security technology policies.
- Perform root cause analysis to recover from service interruptions, and to prevent recurring problems.
- Coordinate activities with internal/external technology owners/service providers.
- Provide specialize onsite operational support to IT infrastructure in an office environment.
- Install, customize, maintain, test, and troubleshoot operating systems and other systems software.
- Website Development Specialist using Joomla CMS (Content Management System).
- Custom design high powered multimedia website to play audio, display video and slideshow.
- Trained various customers to build and maintain their own websites using Joomla CMS.
- Proficient in using website servers including various administrative tools in the control panel.
Dec 2007- Jan 2009: Technical Support Representative - Warranty Corporation of America
Provide customer with technical support via phone to callers utilizing appropriate troubleshooting methods and procedures to either assist the customer with an immediate correction of the problem or determine the process necessary to reach a resolution.
Maintains a sense of urgency in resolving customer issues and identifies the root cause of the issues. Troubleshoot hardware related problem striving for a break to fix.
Where break/fix is not possible, determine whether a part and or Technician are necessary for an in-house repair or should the unit be replaced.
Enters all customer correspondence and details in Call Center software.
Escalates critical issues and assigns activities to other Technical Support Representatives via
Call Center software (Win Waca & Wise Database).
Complete processing of claims for parts and service and Service Technician.
Maintain all manual record keeping necessary in addition to ensuring detailed entry of all claims into the Win Waca & Wise Database.
SOFTWARE EXPERIENCE
Microsoft Office 2000-2019 including Word, Power Points, Excel, Outlook and Publisher
Operating Systems: Microsoft Windows 2000, XP, Vista, 7, 8 and 10
Graphics: Adobe CS3-5 Photoshop and Fireworks
Maintenance Programs: various Anti-Virus/Spyware removers
Video Production & Multimedia softwares: Nero, Corel Video Production,
Windows Movie Maker, Adobe Premier, Encore, Video Studio and Soundbooth
Data Recovery: EASEUS Data Recovery Wizard Pro
Management & Accounting: QuickBooks
WEBDESIGN EXPERIENCE
Some of my live custom design websites using Joomla Content Management System
EDUCATION AND TRAINING
2014 – Aeronautics Bachelor Degree Major Embry Riddle Aeronautical University
06-13 – Comp TIA A+, Net + and Security + IT Technician Certification Course CBT Xpress IT Training
05-06 – 05-07: Comp TIA A+ 2003 Core & OS Computer Course Quick Cert, Specialized Solution, Inc
09-01 – Canadair Regional Jet 200 Familiarization Course Atlantic Southeast Airlines
08-00 – 05-25-01: Aviation Institute of Maintenance – Virginia Beach, VA
03-00 – Leadership Training School United States Navy
03-96 – 06-96: Aviation Power Plant Maintenance School United States Navy
09-91 – 06-95: Electronic Installation and Practice Training Transit Tech High School
OTHER EMPLOYMENT
03-13 – 08-14: Aircraft Technician – Delta Airlines Global Service
12-11 – 01-13: Administrative Assistant – Lord & Dominion Investments & Management Services
08-01 – 11-06: Aircraft Technician - Atlantic Southeast Airlines
01-96 – 08-01: Aircraft Technician - United States Navy Active Duty & Reserve